The Inbox and reply labels

What Fullturn does with a reply

• It stops the sequence for that person, so they get no more emails.
• It gives the reply a category: Interested, Not interested, Out of office, Wrong person, Unsubscribe, or Other.
• A possible opt-out is held for you to decide in the Inbox.
• Fullturn can only see replies it can read. A mailbox connected by SMTP and IMAP needs IMAP set up; without it the connect form warns that replies will not be seen.

Your own labels

Go to Settings, Automations, Reply labels. You can add up to 10. Each has:

• A name, up to 40 characters, English or Arabic.
• A meaning, up to 160 characters, which tells the reader what to look for.
• Optional actions: stop the sequence, create a task, send a notification, or move the contact to a pipeline stage.
• Optional Continue the sequence, which only works with a next step that waits for that same label. A label that stops the sequence cannot also continue it.

How sure it has to be

A label is applied, and its actions run, only when Fullturn is at least 70 percent sure. Below that it shows as a suggestion on the message and nothing runs. Labelled messages can be filtered in the Inbox, and a label hit can be undone.

Your labels never replace the built-in categories. They are an extra reading of the same reply.