Manage or cancel your plan

Update your card or get an invoice

1. Open Settings, Billing.
2. Choose Manage billing. It opens Stripe's billing page for your subscription.
3. There you can change your payment method and see or download your invoices.

• If a payment fails, Billing says that your last payment failed. Update your payment method to keep your access.

Change your plan

Plan changes go through the same Manage billing page, not through a second checkout. Stripe works out any difference for the days left in your period. If the change you want is not offered there, email support and say which plan you want.

Email support.

Cancel

1. Open Settings, Billing.
2. Choose Manage billing, then cancel the subscription in Stripe's billing page. While you are on the trial, Billing also shows a Cancel link next to the trial end date.
3. Billing then says Cancels on the date, and your access continues until then.

• Cancel before the 3-day trial ends and you are not charged the monthly price. The $5 trial fee is not refunded.
• After the trial, a cancellation ends the subscription at the end of the period you already paid for. Partial periods are not refunded, except where the law requires it.
• Founding prices are locked for life only while the subscription continues without a break. If you cancel and come back later, the later price can apply.
• Nothing is charged on top of your plan: when a monthly allowance runs out, that feature waits for the next month.

Questions

If Billing says payments are not open for your workspace yet, nothing is due and you stay on the plan you have. For anything else about money, email support. See also Billing, the trial, members and limits.